Frequently Asked Questions

Cotton & Linen

  • Why does Oph & Co. use only 100% cotton and 100% linen?

    Because we believe natural fibers provide the best quality, comfort, and durability. They're breathable, absorbent, and become softer with every use.

  • How are 100% cotton and linen better than blended fabrics?

    Blended fabrics often feel less natural, absorb less moisture, and wear out faster. Pure fibers maintain their texture and strength even after many washes.

  • Why not use paper or disposable products?

    Cotton and linen are sustainable, reusable, and far more elegant than paper alternatives. They help reduce waste while offering a timeless, natural feel.

  • Are cotton and linen eco-friendly choices?

    Yes. Both are biodegradable, renewable, and long-lasting — a responsible choice for you and the environment.

Returns & Exchanges

  • What is your return and exchange policy?

    We offer a 30-day return and exchange policy for all products. Items must be unused, unwashed, and in their original condition to be eligible.

  • Who pays for return shipping?

    Customers are responsible for return shipping costs.

  • How do I locate my order number?

    You can find your order number in the confirmation email you received when your purchase was completed.

  • Can I exchange a used or washed item?

    Unfortunately, items that have been used, washed, or show signs of wear cannot be returned or exchanged.

  • How do I initiate a return or exchange?

    Contact our customer service team with your order number and details about the product you'd like to return or exchange. They will guide you through the process.

Our Mission

  • What is Oph & Co.'s mission?

    Our mission is to bring the right table linens and kitchen textiles to every home, providing high-quality, natural fabrics that enhance everyday life.

  • Do you offer custom designs for special events?

    Yes! We gladly accept custom design requests for special occasions, creating products tailored to your desired size, color, and pattern.

  • Why is your company based in Italy, but some products are from China?

    After 25 years in the textile industry, we source high-quality natural linen and cotton from China. For our signature or designed products, the fabrics are exported to Italy, where all Designing, cutting, sewing, and packaging are done to ensure premium Italian craftsmanship.

Product Safety

  • Are your products safe to use, especially in kitchens?

    Yes! All of our products are certified under OEKO-TEX® STANDARD 100, which means they have been tested for harmful substances and are completely safe for everyday use. You can trust that our kitchen linens and textiles are non-toxic, skin-friendly, and suitable for your home and family.